return policy

If for any reason you are not happy with your order, you may return it for store credit or other items.
Items must be unworn, undamaged, with original packaging within 14 days of your delivery date.
Shipping charges are non-refundable.
You are responsible for the charges to/from orders that need to be exchanged.
Custom-made pieces, sale items, & wholesale orders are excluded from this return policy. All custom orders and sale items are not exchangeable and are FINAL sales.

When sending back for store credit or exchange, make sure to:
1. Return your product to 19511 Southern Blvd Royal Palm Beach, FL 33411.
2. Send your product back to us with tracking for proof of shipment.
3. If you would like an exchange, email us the item you want instead and we will arrange payment adjustments from there.

STORE CREDIT:
1. The store credit will be sent in the form of a gift card code to the email address you checked out with. There is no restocking fee. Use the store credit like cash for anything on the site.
2. The credit never expires.

Send all returns to:
XO Jewelers
19511 Southern Blvd
Royal Palm Beach, Fl 33411